Email Us

FREQUENTLY ASKED QUESTIONS

Will I receive the same product that I see in the picture?

Yes, we make every effort to ensure that the product you receive matches the images shown on our website. All photos are taken in-house to accurately represent the design, color, and quality of each item. However, slight variations in color may occur due to lighting conditions during photography or differences in device screen settings. If you have any concerns about your order, feel free to contact our customer service team for assistance.

Where can I view my sales receipt?

Your sales receipt is emailed to you after completing your purchase. If you didn’t receive it, please check your spam or junk folder. For further assistance, contact our customer service team.

 

How can I return an item?

To return an item, please visit our Returns Center on our website and follow the instructions to initiate a return. Ensure the item is unworn, with tags attached, and within the return period stated in our policy. For further assistance, contact our customer service team.

Will you restock items indicated as “out of stock?”

Restocking depends on the item and demand. We will timely pull off shelf of pieces that are out of stock and not be restocked. For updates, you can sign up for restock notifications on the product page or contact our customer service team for more information.

When can I receive my package?

Delivery times depend on the delivery company and conditions along the way. Once your order ships, you’ll receive a confirmation email with tracking information to monitor your package’s progress. The package is usually sent out after 3-4 days you place an order. The time of delivery is usually 7-10 days. For estimated delivery times, please refer to our Shipping Policy or contact customer service.