1. Shipping cost 

     Get free shipping on orders over 2 items

      or

      $4.99 shipping fee per order

   

  1. Delivery time

Delivery Time= Processing Time + Shipping Time

Shipping Time: 7-10 business days

Processing Time: 3-5 business days

Note: During peak seasons and promotional sales, delivery might take a little longer.

   

  1. How can I track my order?

Our delivery time starts from the moment an order is accepted and includes a 24-hour period where your items will be processed and dispatched on business days. Please note: this can take longer during promotional sales.

As soon as your order is packed we will send you a shipment confirmation email with the delivery information and a link to track your order online. Please note, that it can take some days before the tracking information is available.

   

  1. What should I do if the delivery is delayed/What if my package is lost

Our parcels are delivered by logistics companies, which can track the logistics status in real time, but if the delay/loss is caused by irresistible reasons, we are also deeply sorry, we can do the following:

  • Maintain communication with the our service

    The last thing we want to see is that your package has been delayed. Make sure we know the status of the package. We will keep in touch with you at any time and let you know the status of the package. And explain the situation to you.

    • Track your goods in real time

      When you notice a delay at any time during the shipment process, you can take some form of action: send a replacement package in a faster way. Or, if there is a delay and you are anxious to get the package, you can contact us, and we may re-issue the package using other shipping methods according to the situation.

         

      1. About cancel your order

      You can cancel your order, and we accept free order cancellations before product processing. If the order is canceled by that time, you will get a full refund. But If the product has already been shipped out, we will unfortunately be unable to cancel the order. Thank you for your understanding!

      Note: You will be notified by email once the order has been sent. In other words, you cannot cancel the order after you receive the confirmation email. If you insist that you do not want your package, you can contact us to return it after you receive it. But you need to bear the shipping cost at that time. Thank you for your understanding! 

         

      If you have any question, you can contact us directly:  service@itsjunestudio.com

      Legal Name of BusinessJINGLU Information Technology Co., Ltd.

      Business Address: 

      Room B323, Dongfangyayuan,

      Baomin 2nd Rd, Chentian Community, Xixiang St.

      518126 Shenzhen

      P.R. China

       

      Email:service@itsjunestudio.com

      Call us:+86 18982215306

      Whatsapp:+86 18982215306